Terms and Conditions

By accessing to and using this website and/or purchase any of the products, you are deemed to have read and agreed to all of the following terms and conditions:


ISKANDAR REGIONAL DEVELOPMENT AUTHORITY, a statutory body established pursuant to Iskandar Regional Development Authority Act, 2007 (hereinafter referred to as “Act 664”) and having its office at # G-01, Block 8, Danga Bay, Johor Bahru Johor (hereinafter referred to as “IRDA”), trading as emall.iskandarmalaysia.com.my and includes its subsidiaries, associates and officers unless otherwise stated.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Customer", “You” and “Your” refers to you, the person accessing this website and accepting IRDA’s terms and conditions. "IRDA", “Ourselves”, “We” or "Us", refers to IRDA, “Party”, “Parties”, or “Us”, refers to both the Customer and ourselves, or either the Customer or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Customer’s needs in respect of provision of IRDA’s stated services/products, in accordance with and subject to, prevailing Malaysian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.


Privacy Statement
We are committed to protecting your privacy. Only IRDA’s authorized employees and agents on a need to know basis will have access to and use any information collected from individual customers in accordance with IRDA’s privacy policy. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible. 



We are committed to the protection of personal privacy and have adopted a policy to ensure compliance with the Personal Data Protection Act 2010

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by IRDA will only be in connection with the provision of agreed services and products.


Exclusions and Limitations

The information provided on this website is for informational purposes only and is not intended as any form of advice, whether legal, accounting, investment, financial, tax or any other form of advice. Therefore it cannot be relied on as such. Should you require such advice, please contact a licensed professional.

The information on this website is provided on an "as is" basis. To the fullest extent permitted by law, IRDA:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or IRDA’s literature; and


  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised IRDA of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

IRDA does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. 



Payment made through this website will be processed by our authorised agent and your personal data will be accessed to and used by our authorised agent in order to process your payment.


Cancellation Policy

All sales are deemed final. No cancellation is allowed. 


Termination of Agreements and Refunds Policy

Both the customer and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Unless otherwise stated, the services featured on this website are only available within Malaysia. All advertising is intended solely for Malaysian market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of IRDA. IRDA does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify IRDA, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.


Log Files
By accessing to and using this website, your internet protocol address (“IP Address”) and your utilisation data (including information on each access and the telecommunication services you accessed) will be generated and these could likely relate to your personal data. This information will not be shared with any third parties and will only be used within IRDA on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


Like most interactive web sites, this Site [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.


Links to this website
You shall not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website, you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.


Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or materials appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. IRDA will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.


Copyright Notice
This site is protected by copyright. It is strictly prohibited to copy, reproduce, republish, store, retransmit, alter, modify, distribute, make public use thereof, create derivative works from, reverse engineer, disassemble or try to locate source code, of the content of this website and any software or applications used by IRDA in connection with this website, except as explicitly otherwise authorized by IRDA. Any use of trademarks and logos is strictly forbidden without the owner's written authorization.



This web site includes trademarks which are registered, are the subject of pending applications or which are otherwise protected by law. You may not use these trademarks without IRDA’s written consent.


Licenses and Restrictions

IRDA grants you a limited, non-exclusive, revocable license to access and make personal, non-commercial use of the contents of this Site (the “Content”), provided always that the foregoing licence do not include any rights to:

  1. modify, download, reproduce, copy, or resell  the Contents or any derivative thereof;
  2. commercially use the Site, the Content or any portion derivative thereof;
  3. copy or download any User's account or profile information for the benefit of any third party;
  4. enable high volume, automated, electronic processes that apply to this Site or its systems, the Content or any portion or derivative thereof;
  5. use any robot, spider, data miner, crawler, scraper or other automated means to access or index this Site or its systems, the Content or any portion or derivative thereof for any purpose;
  6. interfere or attempt to interfere with the proper working of this Site;
  7. bypass any measures used to prevent or restrict access to any portion of this Site, the Content or any portion or derivative thereof;
  8. frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of this Site;
  9. use name, trademarks, services marks or logos in any meta tags or any other "hidden text" or
  10. compile, repackage, disseminate or otherwise use data extracted from this Site.


The foregoing are expressly prohibited; the right to do any of the foregoing shall require IRDA’s express written consent (which may include a written agreement signed by an authorized representative of IRDA). Any unauthorized use of this Site, the Content or any portion or derivative thereof shall terminate any license or permission granted by IRDA.


We have several different e-mail addresses for different queries. These and other contact information can be found on our Contact Us link on our website.

Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.



Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.



You agree to indemnify us and our partners, agents, officers, employees and other authorised representatives against all claims, suits, demands, damages, liabilities, costs or expenses arising in any way out of or in any way connected to your use of this website.



The laws of Malaysia govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Malaysian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of IRDA to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of IRDA.


Notification of Changes

IRDA reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis.


These terms and conditions form part of the Agreement between the Customer and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   

© Iskandar Regional Development Authority 2014 All Rights Reserved