Return & Exchange Policy

 

We strive to achieve to provide good quality and excellent value products and services.
This policy only applies to incorrect or defective items shipped in which, we have a seven (7) days return policy upon receipt of order by the customer, subject to the following terms and conditions: 

  • Item must be in their original purchase condition, including the original product packaging, manufacturer's containers, documentation, warranty cards, manuals, and all accessories. All packaging must be unmarked and not defaced in any manner.
  • Any item that you received with tags attached must be returned with those tags intact.
  • This return policy does not apply to items which have been stated as Non-exchangeable and Non-refundable on our website. 
  • Items purchased as part of a set or multi-item pack, have to be returned as a whole set.

 

All returns will be reviewed first by us and we reserve the right to perform remedies including:

  • Replacing the product with a new item of the same design and model, or
  • Full or partial refund

 

How to submit return?
For all return requests, you may write to us at emall@irada.com.my

(including your contact details, voucher code and the associated security code, with Deal Event’s name and date of purchase). Also you may state the reason to return. Then, we will notify you once item has been received and proceed with the refund if applicable. Please note that refund requisition is made after the redemption period in any circumstances or reasons.

Items for Customers to note:

  • Exchanges are subject to availability. If the merchant does not have any more stock, you may wait until they are able to source additional items or request a refund.
  • It takes some time to process refunds. Once the merchant receives your parcel, and informs us about it, we aim to process your refund within 21 working days depending how it was purchased originally.

Depending on how you originally paid for your purchase, the following are the time length needed to process your refund, actual no of days is subject to issuing bank’s transaction period : 

All refunds will be made via direct debit. Customer is to provide account number and bank details to emall@irda.com.my